I have visited some organizations
that have implemented the Employee Suggestions System, but many of them have
not obtained the benefits of this system directly reflected on P&L , and
when I have reviewed the numbers of ideas summited v/s numbers of ideas
accepted and implemented the rate is less than 3 %.
I have explained about their true
concept of Ideas Suggestion System must be based on Kaizen Teian , that
basically promotes the ideas implementations rather than just suggest ideas.
Kaizen Teian means 改善 (Kaizen): improvement
and 提案
(Teian): proposal . Kaizen Teian is used for developing systems for Continuous
Improvement Through Employee Suggestions or proposals but those must be
implemented ASAP and must promotes small and easy improvements in order that
the same operators are capable to implemented by their own. This Japanese-style
proposal system for continuous improvement — is the most direct and effective
method for channeling employees’ creative energies and hands-on insight.
Kaizen Teian cycle
The organizations competitive
advantage is determined by the quality of their products, which is directly,
correlated with the employee’s knowledge, attitude, and commitment at all the
levels of the organization. As you know the creative ability is present in
everyone, needing only to be developed through some system.
The company culture must be
transform; to allow make grow and cultivate the creativity ability in all
employees.
The Kaizen Teian system is created to promote participation from as
many employees as possible. It has much higher participation than classic
suggestion systems. In case of Kaizen Teian system most proposals are used,
receive some kind of evaluation and will be rewarded with some kind of bonus.
Even small proposal and ideas are welcomed and carefully collected, because
even small proposal are considered to have educational values.
What needs to be done is to
motivate people at all level to participate, write suggestions/proposals,
implement, review/audit the same and award or give commendations. It this is
done successful the Kaizen Teian will run smoothly and one idea will lead to
another one and so on.
Benefits of
implementing Kaizen Teian
1.
Improves profit
2.
Improves customer
satisfaction
3.
Discovers hidden
talents
4.
Promotes
self-development
5.
Improves the
motivation and morale of employees at each level
6.
Enhances communication
between top bottom level
7.
Helps to build and
improve team work
8.
Creates ownership and
trust within each other
9.
Engages and empowers
employees at all levels
10.
And improves the
overall work environment
Here some examples of Kaizen Teian
Implemented.
On the other side Western suggestions
systems are designed to promote excellent, big result ideas, which are rewarded
accordingly. These being stricter as compared to Kaizen Teian results in
rejecting proposal as unsuitable after evaluation and employees often feel
frustrated by the system and often do not bother to come up with suggestions at
all. So the major drawback of Suggestion System is that such a system consumes
time, and such a leisurely approach is no longer practical. What is required in
this competitive era is promptness i.e. quick decision, judgment and
implementation. And for this reason the focus has shifted to Kaizen Teian.
The following Table clearly
presents the differences between Kaizen-Teian systems and Western type
suggestions systems:
To conclude Kaizen Teian is a system or
a formalized mechanism that encourages employees to contribute constructive
ideas for improving the organization in which they work, and is beyond if the
companies change the managers or administration.
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